Making A Purchase

Ordering and Checkout

Our site is conveniently divided up into different games formats or categories. Each format page then feature sub-sections. We have a sophisticated 'Search' engine which can be used by typing all or part of a product name into the box and clicking 'Search'. When you have found the product you want simply click the 'Add Cart' button. That adds the goods to your basket. When you have finished shopping, click the 'Checkout' button and you will be guided through the secure payment process.

Orders

All orders are subject to acceptance and product availability. Product pricing is correct at the time of entering the information. However, we reserve the right to change prices without prior notice.

Acknowledgement of Order

When you have completed the order, your details will be confirmed as part of the payment process prior to dispatch. This confirmation will state what the products are, the cost (including VAT and any P&P) and delivery and invoice details. If your order has been unsuccessful, you will be made aware of the reason why and possible explanations. Please note that when you place an order, PNA Games will acknowledge it, but reserve the right to notify you if the price has been incorrectly featured, and amend the charge to you accordingly. Should you not wish to proceed with the transaction at the new price your order will be cancelled and you will incur no charge.

Payment

All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to cancel any order.

Pre Orders

You can pre-order games (i.e. order games before their release date) with PNA Games. We normally receive stocks for pre orders 1-2 days before the release. Your card is not charged until the goods leave our warehouse.

Shipping And Handling

Shipping Methods

Deliver is FREE in UK and we use a combination of First Class post and 'Recorded Delivery' depending on the size and value of the package. Games sent via 'Recorded Delivery' will require a signature.

Delivery to alternative addresses

We class your 'billing address' as the address your credit/debit card statements are sent to. This is the default address to which we send your goods. However, in some instances you might want to send the items you order to a different address (e.g. you might want to receive the goods at work, or you might want to send gifts directly to a recipient). PNA Games are happy to do this for you at no extra charge - all you do is complete the relevant details in the checkout process.

Shipping Countries.

The shipping to Euroepan countires is sent by airmail, however particular countries operate the custom inspection on occasion.

Delivery Schedule

Timescale

We would expect to ship it within 24 working hours. These orders should therefore be received within 3-5 working days in UK and 7-10 working days in EU countries.

Delivery

The order may be dispatched in separate packages subject to availability of the items consisting the order.

Non-Deliveries

Please email us the details of any orders you believe to be missing when this time has elapsed.

PLEASE NOTE: MISSING OR DELAYED ORDERS = WE HAVE TO WAIT UNTIL 10 WORKING DAYS HAVE PASSED (FROM DESPATCH OF GOODS) BEFORE BEING ABLE TO TRACE, CHASE OR REPLACE ORDERS.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 15% VAT is added.

Credit Card Security

Any time you enter personal details on our Website, whether it is your name and address or your credit card details, our Website is in 'Secure' mode. This means that your browser encodes what you type, and our server decodes it. We operate the Internet standard 'Secure Socket Layer' system ("SSL") and it works - every reputable Website uses it and you can tell you are in secure mode when a little padlock appears on the bottom of the screen. To double-check the validity of this SSL system, double-click the padlock icon on the bottom left of your browser window.

If you are a UK resident using a UK-issued card for a transaction over £100, Section 75 of the Consumer Credit Act 1974 protects you. This law says that if a trader defrauds you, the credit card company is equally liable for the debt, which means basically that they will refund you if an unauthorised charge is made to your card.

Guarantee

Limitation of Liability

Subject to any relevant consumer protection legislation, including our obligation under the Consumer Protection (Distance Selling) Regulations to give you a refund, if we do not perform the contract within 30 days or other agreed timescale our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, and in certain circumstances the postage cost.

Safe Shopping - Secure Guarantee

PNA Games places great importance on maintaining securely the information that you provide. For this reason, we use advanced Internet security system to safeguard your data. All the data that you send to us, including your credit/debit card numbers and name and address, is encrypted and converted into code before it is transmitted across the Internet. Therefore in the extremely unlikely event that the data should be intercepted, it would be in encrypted format and extremely difficult to decipher.

Reaching Us

PNA Games endeavors to respond to all emails within 48 hours in the working week. We do occasionally find that some of our reply emails have trouble getting through to the recipients email box. This is usually due to anti-spam / junk firewalls (or other such filters) and you may need to update any such software in order to receive emails from us. However, you will also note that we ask for your phone number when you email us.

The contact methods are as follows;-

Send us an email at orders @ pna247 [dot] co [dot] uk
Phone us: 0845 643 0858
Or Write to us:
PNAGames Ltd
Unit 20
Planetary Business Park, Planetary Road
Wolverhampton
WV13 3SW
United Kingdom

Privacy Policy PNAGames Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.